We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priority. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement.
If within 30 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Dependign on the reason for return, you may be responsible for return shipping ($5.50 for a small package 12x12x8 and smaller and $12.25 for large or bulk items).
Returns with original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take 14 business days from time of request). Open inspection of product a refund will be issued.
We cannot accept returns on monogrammed, personalized, special-order items, or on items shipped direct from the vendor.
Please contact firstname.lastname@example.org with any questions or concerns.